Ghostino Casino Privacy Policy

At Ghostino, we are committed to protecting the privacy and personal data of every player who visits our platform. This Privacy Policy explains how we collect, use, store, and share your information when you access our website at https://www.ghostino.com/, create a Ghostino login, use the Ghostino app, or interact with any of our services. We encourage you to read this document carefully so you understand your rights and our obligations as a data operator.

Ghostino Casino is operated by Igloo Ventures SRL and is licensed under Anjouan license ALSI-142311005-FI2. By using our platform, you agree to the practices described in this policy.

1. Information We Collect

When you register a Ghostino casino login account, make deposits, or contact our support team, we may collect the following categories of personal data:

Full name, date of birth, and contact details (email address)
Account credentials used for your Ghostino login
Cryptocurrency wallet addresses and transaction records
Device information, browser type, IP address, and usage data
Gaming activity, session history, and bonus interactions
Communications you send us via live chat or email at support@ghostino.com
Verification documents submitted during identity or KYC processes

We collect this information directly from you, automatically through your use of our platform, and, in some cases, from third parties such as payment processors or identity verification providers.

2. How We Use Your Information

At Ghostino Casino, we use the personal data we collect for the following purposes:

To create and manage your player account and enable secure Ghostino casino login access
To process cryptocurrency deposits and withdrawals, including BTC, ETH, USDT, LTC, and other supported currencies
To apply and manage bonuses such as the Ghostino bonus welcome offer (200% up to 1 BTC + 50 free spins) and loyalty rewards
To operate our VIP Club and provide personalised tier-based benefits including daily rakeback and weekly cashback
To verify your identity and comply with anti-money laundering (AML) obligations
To provide 24/7 customer support via live chat and email
To improve our platform, including the Ghostino app experience on mobile devices
To detect fraudulent activity and maintain the security of your account
To send you important updates about your account, promotions, or policy changes (where you have consented)

3. Legal Basis for Processing

We process your personal data only where we have a valid legal basis to do so. Depending on the nature of the processing activity, our legal basis may include:

Contractual necessity — to deliver the services you have requested from us
Legal obligation — to comply with applicable gaming regulations and our Anjouan licence requirements
Legitimate interests — to improve our services, prevent fraud, and protect our platform
Consent — for marketing communications and non-essential cookies, where we have obtained your explicit agreement

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies on the Ghostino platform to improve your browsing experience, analyse traffic patterns, and personalise content. Cookies help us remember your preferences and maintain your session when you access your account.

You may control cookie preferences through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of our website or the Ghostino casino app. We distinguish between strictly necessary cookies, analytical cookies, and marketing cookies — each of which may require separate consent.

5. Data Sharing and Disclosure

We do not sell your personal data to third parties. However, we may share your information with trusted partners in the following circumstances:

Payment and blockchain processors — to facilitate cryptocurrency transactions via WalletConnect and supported networks
Game providers — including Pragmatic Play, Evolution, NetEnt, Microgaming, Play'n GO, and other partners who supply our 4,000+ game library
Identity verification providers — to carry out KYC checks as required by our licence
Regulatory authorities — where we are legally required to report or disclose information
IT and security service providers — who help us maintain and protect our platform infrastructure

All third parties we work with are contractually obligated to protect your data and use it only for the specific purpose for which it was shared.

6. Data Retention

We retain your personal data for as long as your account remains active and for a reasonable period thereafter in accordance with our legal and regulatory obligations. Transaction records and identity documents may be retained for up to five years following account closure, in line with AML compliance requirements. When data is no longer needed, we securely delete or anonymise it.

7. Your Rights

Depending on your jurisdiction, you may have the following rights in relation to your personal data that we hold:

The right to access the personal data we hold about you
The right to request correction of inaccurate or incomplete data
The right to request deletion of your data, subject to legal retention requirements
The right to restrict or object to certain types of processing
The right to withdraw consent at any time, where processing is based on consent
The right to data portability where technically feasible

To exercise any of these rights, please contact our team at support@ghostino.com. We will respond to your request within a reasonable timeframe and in accordance with applicable law.

8. Security of Your Data

At Ghostino, we implement industry-standard technical and organisational security measures to protect your personal data from unauthorised access, loss, or misuse. These include encryption protocols, secure server infrastructure, and access controls that restrict who within our organisation can view your information. While we take every reasonable step to protect your data, no online transmission is entirely risk-free, and we encourage you to use a strong, unique password for your account.

9. Restricted Jurisdictions

Our services are not available to residents of certain jurisdictions, including the United States, the United Kingdom, Bulgaria, Malta, and other restricted territories listed in our Terms and Conditions. We do not knowingly collect personal data from individuals located in these restricted countries. If you access our platform from a restricted region, you do so at your own risk, and we reserve the right to close your account accordingly.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal obligations. When we make significant changes, we will notify you through our website or via email. We encourage you to review this page periodically to stay informed about how we protect your data. Continued use of the Ghostino platform after any changes have been published constitutes your acceptance of the updated policy.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, we invite you to reach out to our support team. We are here to help 24/7.

Email: support@ghostino.com
Live Chat: Available around the clock at https://www.ghostino.com/
Operator: Igloo Ventures SRL

We value your trust and remain dedicated to ensuring that your experience at Ghostino Casino is safe, transparent, and fully respectful of your privacy rights.

Content updated: July 23, 2026